What might be considered a limitation in flow diagrams?

Flow diagrams are effective tools for mapping out processes and highlighting the steps involved in a user journey or system functionality. However, one of their significant limitations is that they do not adequately represent user emotions or experiences throughout these processes. Flow diagrams typically focus on the sequence of actions and decision points without capturing the feelings or sentiments that users might encounter at various stages.

User emotions are critical in the design process because they influence how users interact with a product or service. For example, a user might feel frustrated, confused, or delighted at certain points in their journey. Without acknowledging these emotions, flow diagrams may miss essential insights that could inform better design choices and create a more empathetic user experience.

The other options, while they may present potential issues in their own right, do not directly address the emotional aspect of user experience, which is vital for a holistic understanding of user interactions. By overlooking the emotional dimension, flow diagrams might simplify the complexity of the user experience, thereby limiting their overall effectiveness as a tool for user-centered design.